Privacy Policy
How NWA Water Pros collects, uses and protects information from this website and from our work with you.
Last updated:
Who we are
This website is operated by (“NWA Water Pros”, “we”, “us”). You can reach us at or .
Information we collect
Information you give us
When you submit a form on this site or contact us, we collect the information you provide: your name, phone number, email address, ZIP code, city, water source, description of your water concern, preferred appointment time, any message you write, and any photographs you choose to upload.
Information collected during service
If we visit your property, we record water test results, notes about your plumbing and existing equipment, and details of any work performed or recommended.
Information collected automatically
Like most websites, our hosting infrastructure records standard technical information such as IP address, browser type, pages visited, and referring site.
How we use your information
- To respond to your enquiry and schedule an appointment
- To perform water testing and provide recommendations
- To deliver and service any equipment you purchase
- To send appointment confirmations and service reminders
- To answer questions and provide support
- To keep records of testing and work performed
- To meet legal, tax and regulatory obligations
Text messages and calls
If you provide a phone number and consent to contact, we may call or text you about your enquiry, appointment or service. Message and data rates may apply. Consent to receive messages is not a condition of purchasing anything. You may opt out at any time by replying STOP to a text message, or by calling us at .
We do not sell phone numbers, and we do not share them with third parties for their own marketing.
How we share information
We do not sell your personal information. We share it only as follows:
- Laboratories — where samples are sent for certified analysis, with the information needed to process them
- Installing contractors — where installation is performed by an independent licensed contractor, they receive what they need to schedule and complete the work
- Manufacturers — for warranty registration and warranty claims
- Service providers — hosting, email, scheduling and payment processing, limited to what each needs to perform its function
- Legal requirements — where required by law, subpoena, or to protect rights and safety
Cookies and tracking
Data retention
We keep enquiry and service records for as long as needed to provide service, honour warranties and meet legal obligations. Water test results are retained so that future results can be compared against them, which is genuinely useful for a private well.
Security
This site is served over HTTPS, and we take reasonable measures to protect information in our possession. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices
- You can ask what information we hold about you
- You can ask us to correct inaccurate information
- You can ask us to delete information, subject to records we must keep for legal or warranty reasons
- You can opt out of marketing messages at any time
- You can decline to provide information, though this may limit what we can do for you
To make a request, contact us at .
Children
This website is not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy. The date at the top of the page reflects the most recent version.
Contact
Questions about this policy: or .